RoadQuest Family
Refund Policy
Effective August 10, 2026
7-day voluntary refund window
If RoadQuest Family is not right for your family, you may request a refund within 7 calendar days of your original RoadQuest Family purchase. This voluntary policy is in addition to any refund, cancellation, or other consumer rights that apply under applicable law.
How to request a refund
Email RoadQuest support at office@jimmyai.ca from the email address associated with your RoadQuest account. Include the account email and enough information for us to locate the purchase. Do not send full payment-card details.
What happens after a full refund
Approved refunds are returned through the original payment processor when possible. Once Stripe confirms a full refund, paid RoadQuest access for that purchase may be revoked. A partial refund does not automatically revoke the RoadQuest entitlement.
Fraud, duplicate purchases, and technical problems
Contact us promptly if you believe a purchase was unauthorized or duplicated, or if a technical problem prevents you from accessing RoadQuest. We will review the account and payment record and work with you on an appropriate resolution.
Your statutory rights
Nothing in this policy limits any non-waivable consumer right, remedy, cancellation right, warranty, or refund right that applies to you under the laws of your jurisdiction.